Eligible Refunds
You may be eligible for a full or partial refund if:
Your order has not yet shipped.
Your lab work has not yet been processed.
Non-Refundable Items
The following are non-refundable:
Orders that have already shipped.
Lab work that has already been processed.
Medications and lab kits after shipment due to safety and regulatory requirements.
How to Request a Refund
To request a refund, email sales@algox.us with your full name, order number, and reason for your request.
We will review your request and respond within 1–2 business days.
Lost or Stolen Packages
AlgoRx is not responsible for packages marked as Delivered by the shipping carrier.
If your tracking indicates your package was delivered but you cannot locate it:
Check your mailbox, porch, front desk, neighbors, or other delivery locations.
Contact the shipping carrier to file a claim.
Notify us at sales@algox.us, and we will assist where possible.
Refunds or replacements are not guaranteed for packages confirmed as delivered by the carrier.
Damaged or Defective Products
If your order arrives damaged or defective, you must notify us within 5 days of the delivery date.
Please email sales@algox.us and include:
Your order number
Clear photos of the product
Photos of the packaging
Photos showing the damage
Damage claims are subject to the policies of the dispensing pharmacy, and requests submitted after the reporting period may not qualify for replacement or refund.
Returns
Due to safety, health, and regulatory requirements, we do not accept returns of prescription medications or laboratory kits, whether opened or unopened.